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We Heard You

We Heard You

Message from the President

Hello Members,

First, let me thank you for all of your responses to the member surveys. Over the past two years we have completed a number of surveys asking you what things we have done well and what things we could do better.

Second, it might surprise you to learn that, I personally read the results in detail. Some of you may have even received a call from me to hear more feedback. As a result, we’re committed to our new motto, “We Heard You”. 

I would also like to share with you the survey results. To sum up the responses, you asked for several major enhancements, all relating to technology. These include: 1) the option to deposit checks into your account by mobile device, 2) a better FirstCCU Mobile app; and 3) the ability to see a digital image of a check that has cleared your account.

I’m announcing that we are making all three exciting upgrades to the way you can move your money by phone! 

  1. New Mobile Deposit – deposit a check from your mobile device for immediate deposit!
  2. New Mobile App – branded and available from the app store, no home banking required!
  3. Online Check Images – see a digital image of a cleared check online!

This requires changing to a new core processing system, a significant investment in banking technology, time, and commitment to make this happen. Yes, it’s a huge change, mostly behind the scenes, and there will likely be some hiccups along the way during the core conversion process. We are committed to the change and our promise to bring you these enhancements and so much more.

The actual system change (computer & software) will happen at the end of May. Please check this page frequently to get the most current updates on the conversion process. Plus, learn about exciting new features that will be available after the technology upgrades and conversion are complete.

There is a link at the bottom of this page for submitting questions you may have regarding the upcoming changes. They come directly to me, and I really do read them. I look forward to hearing from you!

Jack Gill