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We Heard You

We Heard You

Update - May 6, 2019

Hello Members,

There has been a great deal of excitement around all of the system changes we are implementing and I want to say thank you for your patience during this time. We are also working hard to minimize any inconvenience that the conversion may cause you.

I would like to take this opportunity to provide you with some of the new features and enhancements that will be available with the new mobile app, home banking and bill pay services after the conversion is complete.

Mobile App

  • Deposit checks simply by taking a picture with your smart phone

  • Download directly from the App Store or Google Play

  • No home banking account required!

  • Ability to transfer money to any account number without linking

  • Compatible with iPhone or Android smart phones

  • Ability to "turn off" your debit card

  • Integrated user tutorial contained in the app

  • Robust alert system with more options and the ability to send them to your phone (including pending deposits)

Home Banking

  • View images of cleared checks

  • E-Statements and all notices on the system

  • Loan applications and notices will auto-fill with member data

  • Stop payments can be done by the member in home banking

  • Ability to transfer to any account number without linking

  • Integration with QuickBooks and Quicken

  • Easier password resets

  • View off system mortgage loans

  • User configurable dashboard layout

  • Robust alert system with more options and the ability to send them to your phone (including pending deposits)

Bill Pay

All existing Payees and history transfers to the new system

  • Single sign on as part of home banking

  • Money is deducted when the bill is processed. This means no overdrafts!

  • Peer-to-Peer payments, basically pay anyone from bill pay

  • Bill presentment is available

  • Integrated user tutorial available on the bill pay site

Our goal is to keep you informed during this process. Important member communications regarding branch closures and system outages have been sent out via emails and postcards. Please take a moment to access these valuable conversion resources available.

As always, feel free to contact the credit union if you have any questions, comments, or concerns using the submit question button below.

Jack Gill
President/CEO

SUBMIT QUESTION


Update - April 17, 2019

Hello Members,

Thank you for all the positive comments and questions about our upcoming system changes that are taking place. To implement these changes our offices will be closed May 31st through June 2nd. Important information about accessing your account during the conversion period is detailed below.

Important Conversion Dates:
Office Hours – All branches will be closed on May 31st, June 1st, and June 2nd for our system conversion. All electronic deposits that we received will be available on May 30th.
Debit & ATM Transactions – Daily limits will be placed on all Debit and ATM transactions from 3:00 PM on May 30th to midnight on June 2nd. Daily limits are $500 for PIN transactions and $1,000 for signature transactions. If you need these adjusted please contact the credit union at (800) 828-5923.
Electronic Services – Home Banking, Bill Pay,  Mobile Banking, and TellerPhone will be unavailable from 3:00 PM on May 30th until noon on June 2nd.

We will send out emails when electronic services become available along with log-in instructions and informative videos on each new product. Member support will be available starting at noon on Sunday, June 2nd to assist you by calling (800) 828-5923.

Our conversion webpage has new resources available to you including a frequently asked questions (FAQs) sheet, a conversion schedule documenting when services will be unavailable, and introduction videos of our new products coming soon. Please take a moment to access these valuable resources HERE.

We appreciate your patience and our goal is to keep you informed during this process. Therefore, it is important that we have your current contact information. Please update your email address and phone number using the button below.

As always, feel free to contact the credit union if you have any questions, comments, or concerns.

Jack Gill
President/CEO

UPDATE INFO/SUBMIT QUESTION 


Update - March 27, 2019

Hello Members,

I would like to share with you some of the questions that we received in the first few weeks along with answers to help you better understand how the upcoming conversion will affect everyone. Here we go:

When will the changes take place? Our conversion will take place on May 31, 2019. Some services will be unavailable on both May 31 and June 1, 2019. We will provide more information in the coming weeks, including a detailed schedule showing when some services will be temporarily unavailable.

Will my account number change? No, your account number will remain the same.

Do I need to get a different debit card? No, your debit card will not change and all current debit cards will continue to work normally.

Do I need to order different checks? No, your checks and our routing number will not change. Please continue to use your existing checks.

Do I need to notify my payroll or SSI about the conversion? No, all direct deposits will continue to be processed without interruptions.

Do I need to notify companies that withdraw money from my account? No, all electronic withdrawals will continue to be processed as normal.

Will I be able to download information into Quicken? Yes, our new home banking product will support integration with Quicken, Quickbooks, and Mint after the conversion is complete.

We want this process to go as smoothly as possible and in order to make that happen, we need your current contact information. Please use the button below to update your email address with us. This information will be used to notify you of our progress moving forward. On the day of the conversion, we will post updates on our website, social media, and we will email updates as services become available. That's why updating your contact information is very important if you want to receive the latest news.

As always, we want to hear from you. You can use the button below to ask anything about the conversion or the operation of the credit union in general. They come directly to me, and I really do read them. I look forward to hearing from you!

Jack Gill
President/CEO

UPDATE EMAIL/SUBMIT QUESTION 


Message from the President

March 14, 2019

Hello Members,

First, let me thank you for all of your responses to the member surveys. Over the past two years we have completed a number of surveys asking you what things we have done well and what things we could do better.

Second, it might surprise you to learn that, I personally read the results in detail. Some of you may have even received a call from me to hear more feedback. As a result, we’re committed to our new motto, “We Heard You”. 

I would also like to share with you the survey results. To sum up the responses, you asked for several major enhancements, all relating to technology. These include: 1) the option to deposit checks into your account by mobile device, 2) a better FirstCCU Mobile app; and 3) the ability to see a digital image of a check that has cleared your account.

I’m announcing that we are making all three exciting upgrades to the way you can move your money by phone! 

  1. New Mobile Deposit – deposit a check from your mobile device for immediate deposit!
  2. New Mobile App – branded and available from the app store, no home banking required!
  3. Online Check Images – see a digital image of a cleared check online!

This requires changing to a new core processing system, a significant investment in banking technology, time, and commitment to make this happen. Yes, it’s a huge change, mostly behind the scenes, and there will likely be some hiccups along the way during the core conversion process. We are committed to the change and our promise to bring you these enhancements and so much more.

The actual system change (computer & software) will happen at the end of May. Please check this page frequently to get the most current updates on the conversion process. Plus, learn about exciting new features that will be available after the technology upgrades and conversion are complete.

There is a link at the bottom of this page for submitting questions you may have regarding the upcoming changes. They come directly to me, and I really do read them. I look forward to hearing from you!

Jack Gill
President/CEO

SUBMIT QUESTION